One of the call center managers wanted to know if the data collected (account number, request number, ani, etc) and sent to an agent in the Enterprise Data window could be sent to an extension that is not an agent?
As a workaround, you can try to program an external application that it launches when the agent transfers to an non agent extension. This application can take the data you would like to send to the targer phone and send the information using XML CallManager Services, but it could be a little complex...
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...