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Sending ANI over PSTN

Hi Folks,

 Here I come with a doubt regarding Transfer of Calls from ICM to Gateway.

We are using 7.5 UCCE Version. 

Current scenario is Customer dials a TFN and it hits the script and after validation to goes to a Label node ,then the call goes to CUCM configured that Label as Translation pattern and sending this call to outside PSTN ( to another Call Centre ). This works well.

 Customer needs the ANI to be displayed to the Agent CAD when the call sends over to PSTN.

Can you guys suggest me some idea.

 

Regards

Sathya

 

 

1 REPLY

Hi Sathya - Hope currently

Hi Sathya - Hope currently PRI no is displaying in CAD as ANI which is at another call center, If yes please use below translation rule in VG in Dial-peer which is pointing to PSTN

rule 1 // //

create translation profile to convert the calling no and invoke the same in Dial-peer to conver the same for O/B leg to PSTN

 

 

SIVANESAN R
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