sending callers to Contact Center Queue from Unity Connections
Looking for the best way to send a caller to Contact Center when opting out from a voicemail greeting. For example, I have an existing script containing a number of queues with one of them being an Operator Queue. This is used for opt out to operator in existing Contact Center Prompts. There are time when callers can enter the extension of the agent they wish to reach where if they do not answer, the call goes to their voicemail where they have an option to leave a message or press zero to speak to an operator. If the caller chooses "0" then I want to send the caller directly into the Operator Queue. I believe I need to create a separate script to send these calls to but then how do I transfer the call from that script to the existing?
However I do not want to send the call to the beginning of the script but instead send the caller directly to the Operator CSQ in that script. The script contains multiple CSQ's. The goto explains send the caller to an existing script which I appreciate.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.