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New Member

Servlet problem IPCCE

Hello,

we have a problem with the servlet install by the 3rd party tools. When we try to access the page http:\\localhost\ServletExec\admin. The page can not be displayed.

When we look in the logs of the ServletExec we can see that there is a problem with the java. The Servlet is pointing the a local disk that doesn't exist. In our case it's the R:\.....

The erro is :

java.io.FileNotFoundException: R:\icm\web\webview\reporting\servlet\properties\adminui.properties

we are runing on the version 7.2(7).

best regards,

30 REPLIES

Re: Servlet problem IPCCE

Have you tried re-installing the 3rd party tools?

david

New Member

Re: Servlet problem IPCCE

Hello,

Yes yes we have tried to reinstall the Erd party tools but the error still the same.

Re: Servlet problem IPCCE

Did you uninstall it and reinstall it based on the directions in this document or the one which pertains to your version?

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting7_0/installation/guide/wv75insg.pdf

Page 49.

david

New Member

Re: Servlet problem IPCCE

Hey David,

I'm going to try this procedure. Thanks. I'll keep you inform.

Best regards,

New Member

Re: Servlet problem IPCCE

Hey David,

I try to uninstall the 3rd party tools by the way explain on the page 49 but the problem is still there and the lettre had change (from R: to I:)

I upload you the file.

Also it seems that when I click the IPCCADInitialzer.exe and error occure. The ICM Key of the registry is not found.

Best regards,

Re: Servlet problem IPCCE

Perhaps we need to back up... where did you get this link from? http:\\localhost\ServletExec\admin I can't find it in the WebView installation guide.

david

Green

Re: Servlet problem IPCCE

They are normal slashes, eh? Not backslashes (another reason I hate Windows)?

Regards,

Geoff

New Member

Re: Servlet problem IPCCE

no no not backslash but normal.

New Member

Re: Servlet problem IPCCE

I think it was in some installation guide. This was to test if the servlet was working.

Re: Servlet problem IPCCE

nevermind, i found it.

did you check your caps?

http://ip/servletexec/admin works for me but not http://ServeletExec/admin

david

New Member

Re: Servlet problem IPCCE

if I type http://ip/servletexec/admin the browser show me "Internet Explorer cannot display the webpage"

Re: Servlet problem IPCCE

hmm, just in case we're having a communication problem, did you try:

http:///servletexec/admin

please replace the <..> with the IP of your server.

david

New Member

Re: Servlet problem IPCCE

sorry,

yes I try this but with no result. :s

New Member

Re: Servlet problem IPCCE

just a litlle update. We are working with internet explorer 8 but I don't think this will have any impact

Re: Servlet problem IPCCE

I'm honestly out of idea here, this would be some of the last resort items to try.

1. The installation path is coming from somewhere, uninstall once again making sure you go through each and every step in the config guide and reinstall.

2. If that fails, try changing the adminui.properties folder to match your true installation path.

3. If that fails, revert changes and open Cisco TAC case.

I've never used IE 8 before, might want to try 7 or 6.

good luck.

New Member

Re: Servlet problem IPCCE

I'm going to try alll this things. I'll keep you inform

Green

Re: Servlet problem IPCCE

I confirm that "ServletExec" is not found but "servletexec" brings up a login.jsp page that says "Authorization failed: (IP address does not have access).

An interesting thread. Thanks.

Regards,

Geoff

Cisco Employee

Re: Servlet problem IPCCE

1. When you initially uninstalled Webview and 3rd Party Tools did you follow the uninstall procedure in the Webview Install guide? If not and you installed 3rd party tools over itself, you may as well flatten the box and start over.

2. Are you installing at the server or through an RDP session? RDP is not supported for installations. See bug ID Select record CSCsm20077.

New Member

Re: Servlet problem IPCCE

I'm going to follow this procedure:

uninstall SR 7.2.7

uninstall SR 7.2.2

uninstall 3rd party tools (procedur from the webview install guide)

uninstall webview (procedur from the same guide).

i'm going to look after some error after that.

New Member

Re: Servlet problem IPCCE

the problem is still there. When I install the webview the servletexec.log show me the error that I had in my first post.

Cisco Employee

Re: Servlet problem IPCCE

When I stated that you may have uninstalled 3rd party tools incorrectly and you needed to flatten the box, the includes reloading the Operating System. Not just the Webview and 3rd Party Tools.

Once you have reinstalled the AW, Webview and 3rd Party tools at the base 7.0 test Webview before adding SRs. You should be able to access the Webview site.

Green

Re: Servlet problem IPCCE

Where is this R: drive coming from?

Regards,

Geoff

Re: Servlet problem IPCCE

Did you see Joe's question? Are you installing through RDP? Also, might you have bad installation CDs? At this point it might be wise to go through Cisco TAC.

david

Green

Re: Servlet problem IPCCE

What is RDP? What does it stand for? "Remote Desktop ???".

Would that be Microsoft Terminal Services Client (mstsc)? If you run it as "mstsc /console" is that OK?

I'm a VNC man myself.

Never a problem - all Cisco ICM/CVP programs can be installed. If you need to do it remotely, install and use VNC.

Regards,

Geoff

Re: Servlet problem IPCCE

RDP = remote desktop protocol

mstsc = ms windows RDP client

Yeah, VNC is more powerful than MSTSC... just need confirmation from the OP on what his/her situation is.

david

Cisco Employee

Re: Servlet problem IPCCE

Geoff,

RDP, Remoted Desktop Protocol. If you run it as "mstsc /console" is that OK? Even with the console switch, it is still not supported to install ICM Components.

Green

Re: Servlet problem IPCCE

Thank you, all. I understand.

Regards,

Geoff

New Member

Re: Servlet problem IPCCE

well yes we used RDP but in console (mstsc).

we can not reinstall the OS because all the active directory is install on it.

we open a TAC case yesterday.

Green

Re: Servlet problem IPCCE

Theoretically speaking, that is not a supported arrangement.

No ICM software allowed on your Domain Controllers. In your case, you should not be installing WebView on a DC.

Regards,

Geoff

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