As part of a project we have going on, I am attempting to extract the session ID from a phone call and store it in a variable. What I have done is use a "Get Contact Info" step and using the "Session" field. However, the info I'm getting from this field does not match the SessionID field of the ContactCallDetail table of the database. What is the Session field under the Get Contact Info step really giving me?
Thank you so much for your input. However, I'm getting error when inputing this: int.valueOf(sessionID.toString().subString(17,25),16). The error states: Unable to parse expression; undefined method: substring for class: java.lang.String (line:1, col: 13)
Sorry to bring back such an old thread, but the calculation suggested does not seem to be right. It only returns a 9 digit result when it should be 12 digits. If you put the sessioID into an online hex to decimal converter it returns a value completely different from the formula suggested.
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