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Sessions are stuck in active state and won't reset

We have IPCC Express 4.0.3, and we are having a problem with sessions staying active, so we eventually run out of sessions. It appears that what happens is that some callers hangup while in a queue, and CRS then seems to hold onto the session and never let it go. The only way we've found to reset the sessions is to restart the CRS engine.

Has anybody else had a similar problem?

1 REPLY
Blue

Re: Sessions are stuck in active state and won't reset

1. Upgrade to CRS 4.0(5)

2. Add a "Delay" step to the beginning of each script (add it before the Accept step)

3. Ensure after all "Redirect" steps in the successful branch, set each contact to "handled".

4. Follow the link below to ensure your RONA is working correctly:

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_tech_note09186a00801c82ea.shtml

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