The only way you could do this is if the agents are calling a RP and then entering the data which you wish to record. Just picking up a phone and dialing a DID completely removes the intelligence of your system.
What you could do its something like this.
1. Agent has an incident to report.
2. Agent calls the certified engineer hot line.
3. Agent enters issue ID.
4. Call gets routed to engineers who have to be logged in and ready to take calls.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...