Is the outbound call calling an agent? If so, you will need to store the variables into a session that can be resumed by the called script. Unless you have a Mapping ID that the calling script can figure out on it's own, you'll need to send the mapping ID via DTMF to the called script.
Yes, it is calling an agent. We are able to store the variable data, but are unable to set it on the call. We have used both Sessions and external SQL databases. We can see the data when debugging the IVR script, and everything is ok at that point. But when attempting to move it to ICM, the 'Set Enterprise Data' step just simply doesn't work anymore.
This worked on earlier versions of CRS all the way up to 4.05sr2. Any thoughts?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...