We would like to set up a menu option of severity 1...once a caller presses the severity 1 menu option, we want them go to a queue and have 1st priority to have the call answered by a pool if agents. This queue will be separate from the other queues.
Yes, sorry I have UCCX 5.0. I found the set priority step but where do I put it in the script? My menu has the options for Sev 1, Sev 2, and Sev 3...do I have to do an if/then statement and then I set priority statement? I have the script and can send it to you if its easier...I am fairly new to UCCX scripting so forgive me for the basic questions...
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...