You could achieve this by storing the count value in an XML file (or a database with IPCCX Premium) and increment it each time a menu option is selected.
Another way may be to store the menu selection in one of the Call Contact Variables, which are then stored in the Call Contact Detail Records. In IPCCX 3.5, this used to be achieved with the Set Session Info step, but with version 4.0 the Set Enterprise Call Info step is used with the special variables Call.PeripheralVariable1, Call.PeripheralVariable2, etc.
I don't really want to write to an xml because I have redundant IPCC servers. Depending on which box I'm running off of, will depend on which xml will get updated. It's kind of difficult to report on as well. I've also never been able to successfully write to a doc in the repository.
As far as the Call Contact variables, I'm a little confused how these get written to the Call Manager cdr records. How do I report on theses? Do I need to create a custom report?
In an HA environment, the XML document can be stored in the Repository and will be replicated to the other node. This is what I've done with all my XML documents and dynamic prompts (e.g. message of the day). There is a bug relating to the uploading of XML (non-TXT) files to the Repository; the workaround is to write the document to disk first, before using the Upload Document step to store the document in the Repository (a valid CRS user needs to be specified in this Step - use the Get User step to retrieve the User variable from a string containing the user). You would have to reset the value manually, andyou'd only have a 'count value'.
The Call Contact Variables get written to the Call Contact Detail Records with IPCCX, not the CallManager CDR records. The are a couple of new Historical Reports which can be used to extract information regarding these variables, but I haven't used them myself. A custom report may be required.
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...