09-10-2008 02:52 PM - edited 03-14-2019 02:52 AM
hi everybody,i have a little question, i've a IPCCX 5.0 and is management by a 2500 number(route point), and work with queues, when find a free agent send the call ,... my question is How i can get the agent number and pass to variable and record in a database??
09-10-2008 07:12 PM
You have the Select Resource set the Resource Selected and Connect = No attributes. Within the Selected branch, add a Connect connect step. On the Connected branch you can then perform a Get User Info to retrieve the Extension attribute. That can then be written to the database.
Example Outline:
Start
...logic...
Select Resource [Label: SELECT_RESOURCE, Connect = No, agentSelected = Selected Resource]
--Selected
----Connect
------Connected
--------...logic...
--------Get User Info [agentExtension = Extension]
--------...database logic...
--------Goto END
------Failed
--------Goto SELECT_RESOURCE
----Queued
------...logic...
...logic...
Terminate [Label: TERMINATE_END]
End [Label: END]
09-11-2008 07:41 AM
Another question, when create the Get User Info... a checkbox of USER apper that must I put there???? besause i create the variable for Extension but when press OK...show a message that say....Please Select a User Variable.
Best Regards,
Carlos
09-11-2008 01:10 PM
You must define the variable type as User.
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