hi everybody,i have a little question, i've a IPCCX 5.0 and is management by a 2500 number(route point), and work with queues, when find a free agent send the call ,... my question is How i can get the agent number and pass to variable and record in a database??
You have the Select Resource set the Resource Selected and Connect = No attributes. Within the Selected branch, add a Connect connect step. On the Connected branch you can then perform a Get User Info to retrieve the Extension attribute. That can then be written to the database.
Another question, when create the Get User Info... a checkbox of USER apper that must I put there???? besause i create the variable for Extension but when press OK...show a message that say....Please Select a User Variable.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: email@example.com Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...