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Set Variable microapp media server

We have an ICM integration with CVP Server

where we are setting up user.microapp.media_server with value as "http://10.20.40.59:8080"

Question 1

==========

Wanted to check do we need to set the IP address of media server anywhere in ICM Config(Apart from that being referenced in ICM Script)

Question 2

==========

Under Network VRU Script List we have a column as Configuration param.What is that used for.

Thanks

Alok

1 ACCEPTED SOLUTION

Accepted Solutions

Set Variable microapp media server

1. No

2. It could me a lot of different things.  It all depends on what type of microapp you're going to use.  Look at the CVP Configuration Guide and you will find all the confic parameter values you will need.  For example, you will need to set the time out timer, the number of invalid retries, valid values, etc.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp8_5/configuration/guide/ConfigAdminGuide_8.5.pdf pg 158

david

1 REPLY

Set Variable microapp media server

1. No

2. It could me a lot of different things.  It all depends on what type of microapp you're going to use.  Look at the CVP Configuration Guide and you will find all the confic parameter values you will need.  For example, you will need to set the time out timer, the number of invalid retries, valid values, etc.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp8_5/configuration/guide/ConfigAdminGuide_8.5.pdf pg 158

david

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