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Community Member

setting office Hours in Cisco Web Interaction Manager

Hi

I was testing cisco Web Interaction manager for Live chat with the customers. I was getting messages for off office hours.

I want to change the officehours . Is there any place I can change the office hours ?.

I am using Cisco Web and Email Integration ver 4.3.2.3

I am new to this product.  Any help on this would be great help for me.

Thanks in Advance,

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Community Member

Re: setting office Hours in Cisco Web Interaction Manager

Page 22 of the guide http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_43/user/guide/cisco_im431_cce_userguide_administration_chat.pdf

Options tab, go to the Off hours section. Set up the text to be displayed when no agents are

available.

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