08-02-2012 06:50 AM - edited 03-14-2019 10:17 AM
I have a request for me to set "work Time" built in after a outbound call. So if the user makes a call from the agent and then after they hang up it would wait 30 seconds before presenting them a call. I have UCCX 7.2 Express Enhanced Not sure if this is even possible but thought I would ask
Thank you!
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08-02-2012 11:40 AM
Unfortunately no. The agent would need to place his/herself in Not Ready prior to making the phone call.
08-02-2012 11:13 AM
Work time (after call work) is only for inbound IVR calls.
08-02-2012 11:38 AM
nothing I can set in the CAD to force a delay? like say in the admin pane ?
08-02-2012 11:40 AM
Unfortunately no. The agent would need to place his/herself in Not Ready prior to making the phone call.
08-02-2012 12:18 PM
Thank you for the information Andrew! I apreciate it. I will pass it along
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