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Community Member

Setting "work Time" on a outbound call?

                   I have a request for me to set "work Time" built in after a outbound call. So if the user makes a call from the agent and then after they hang up it would wait 30 seconds before presenting them a call. I have UCCX 7.2 Express Enhanced  Not sure if this is even possible but thought I would ask

Thank you!

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Setting "work Time" on a outbound call?

Unfortunately no.  The agent would need to place his/herself in Not Ready prior to making the phone call.

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Setting "work Time" on a outbound call?

Work time (after call work) is only for inbound IVR calls.

Community Member

Setting "work Time" on a outbound call?

nothing I can set in the CAD to force a delay? like say in the admin pane ?

Setting "work Time" on a outbound call?

Unfortunately no.  The agent would need to place his/herself in Not Ready prior to making the phone call.

Community Member

Setting "work Time" on a outbound call?

Thank you for the information Andrew! I apreciate it. I will pass it along

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