I have a call center agent with a physical phone and a soft phone with the same extension. In older versions of CUCCX I seem to remember that this configuration seemed to be permitted. However, in CUCCX 8.0, an error is generated when logging on to Cisco Agent Desktop that says that shared line is not permitted. If one phone is turned off, no problem - works. When both phones are on - does not work. How can an agent working from home be able to take calls seemlessly and without changing the server setting for the agent? Even if I put the agent on a different extension, it would require intervention - I would have to change the IPCC Extension field in the End User account.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...