we have problem with our customer. When someone calls in the phone show the CTI Device Number. Out customer would like to see the ANI Number on the phone when the phone rings. Now the ANI is shown when the agent take the call. In some discussions I heard about the possiblitity to solve this problem with a special script. Is there anyone who knows somthing about such a script?
thanks for your response. I do not see the ANI on the agent phone only on the agent software. When the number or the agent is called driectly I could see the ANI of the caller. That is no problem. My problem is that I could not see the ANI on the phone when the call comes from a contact service queue from UCCX 5.0
I heard something about that te problem is the "Consult transfer" used by the contact service queue. This is the reason why I see the CTI Port Number instead of the ANI. But I dod not get a solution how to get away from a consult transfer.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...