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New Member

Show logged in Agents on IP Phone

Is it possible to show logged in agents, and if they are ready/not ready, on the display of a 7940? If so, I'd appreciate some direction as to where to get started.

Thanks

4 REPLIES
Silver

Re: Show logged in Agents on IP Phone

If they are using Cisco Desktop or any CTI Software, they will see it directly on their application, so why displaying it on the phone?

New Member

Re: Show logged in Agents on IP Phone

We've just started using Cisco Agent Desktop. But besides the Supervisor Desktop, I don't see any indication of the other agents that are logged in/out

New Member

Re: Show logged in Agents on IP Phone

There is a button on the task bar of CAD that allows acess to real time stats for the agent.

New Member

Re: Show logged in Agents on IP Phone

If you are talking about the stats available through File->View->ACD statistics, that is not what I am looking for. Other agents need to know who is logged in, who is ready, not ready, on call, etc.

This is available on the Supervisor Desktop, and the Resource IP ICD stats web page available through the CRA Admin page. Agents are using this page now, but it also shows stats of our second call center, which we do not want.

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