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New Member

Siebel outbound configuration

Hi All,

Does anyone have an idea about how to configure Siebel to receive calls coming from Outbound dialer. In "CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted" guide one can find information about how to configure the def file to receive outbound calls, however when this is done siebel client is not able to receive any calls. Is there any additional configuration to be done on Siebel? i suppose outbound buttons should be added on the CTI tool bar.

Please help!

Everyone's tags (3)
4 REPLIES
New Member

Re: Siebel outbound configuration

Hi Fabien,

Did you manage to get this working?

Thanks!

-JT-

New Member

Re: Siebel outbound configuration

Yes, by adding outbound dialer buttons (accept, reject, etc..)

Regards,

New Member

Re: Siebel outbound configuration

Slightly off-track.

Docs only mention silent monitoring (Unified CM method) possible from CTI-OS supervisor desktop on agent using the connector. How about other supervisory actions from CTI-OS such as barge, intercept, chat, etc

Thanks!

-JT-

New Member

Re: Siebel outbound configuration

Hi Fabien,

Can you tell us how to enable these outbound buttons (accept, reject...)?

Thanks

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