Silent Monitor and IP communicator

[Horacio Gutierrez]

Hello,

Does anyone if you can do silent monitor on cisco IP communicator?

Thanks.

[anchoudh]

Hi Horaciao,

IP communicator version 7 with Call manager 6.1.3 or higher can be used for silent Monitoring.

http://www.cisco.com/en/US/docs/voice_ip_comm/cipc/7_0/english/release/notes/CIPC70_RN.html#wp99775

*Service Observing (Recording and Monitoring)

Hope it helps,

Anand

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[Gergely Szabo]

Horacio,

what UCCE/UCCX version are you using?

It's possible to do SPAN-based silent monitor on lower versions as well (even though there might be some issues with it).

G.

[Aaron Harrison]

Hi

As I recall, there was a problem with monitoring/recording these if you had 'friendly' names (e.g. SEPHORACIO instead of SEP012301230123 style). If you didn't name them MAC-address style the SPAN services didn't like them.

Not sure how current that is...

Aaron

[anubhati]

Hi All,

As Aaron stated  Communicator profile name should be the MAC address of the phone.

Also make sure that in the IPcommunicator preferences ( right click on IPcommunicator -

preferences) - "use Network adapter to generate device name" -  network adapter - select the monitoring NIC.

The device name will be the MAC address of Communicator.

Else monitoring will fail with the following error

----------

DEBUG [0xd84] CFCDMSnifferSession.cpp[407]CFCDMSnifferSession::setFilter: End. Invalid MAC address. Returning

false

--------

Thank you

Anuj

[CSCO11126123]

Hello,

Can anyone please help. I can do silent monitoring from a softphone to a hardphone. However, when I attempt to do slient monitoring from one softphone to another softphone I keep getting the error ensure Built-Bridge is On and it has capacity for monitoring. This has be check but error is the same (Error code 131414). Can anyone help please

[anchoudh]

Hi Olanrewaju Olarotimi,

Please check the below link,

http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC6.0.1/features_apps/CMmonrec.html

Thanks,

Anand

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