Desktop-based silent monitoring for UCCE only works when the agent's PC is daisy-chained to the switch port on the agent's phone. With a Terminal Server you have two options: setup a CTIOS silent monitor server or use UCM-based silent monitoring. The server based solution uses port spanning to forward phone traffic to the silent monitor server. UCM-based monitoring works by placing a special phone directly to the supervisor's IP phone. Both solutions have some restrictions and requirements, review the documentation for details.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...