One of our supervisor does the silent monitoring, they can hear the agent fine, but they cannot hear the PSTN caller fine. Anyideas on how we could troubleshoot this?
The more info the questioners add, the better chance the answer will be provided.
* What Cisco Contact Center technology? (UCCE, UCCX)
* What desktop? (CAD, CTIOS, etc)
* What type of monitoring? (CAD server-based, WinPCAP client-based, CUCM built-in bridge)
It is UCCX
CAD Version is 6.4
I am not sure which type of monitoring it is