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Silent Monitoring- Audio quality

One of our supervisor does the silent monitoring, they can hear the agent fine, but they cannot hear the PSTN caller fine. Anyideas on how we could troubleshoot this?

2 REPLIES
Green

Re: Silent Monitoring- Audio quality

The more info the questioners add, the better chance the answer will be provided.

* What Cisco Contact Center technology? (UCCE, UCCX)

* What desktop? (CAD, CTIOS, etc)

* What type of monitoring? (CAD server-based, WinPCAP client-based, CUCM built-in bridge)

Regards,

Geoff

Re: Silent Monitoring- Audio quality

Geoff:

It is UCCX

CAD Version is 6.4

I am not sure which type of monitoring it is

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