There isn't an issue when using CAD to listen in and send a monitoring stream to the supervisor or a recording stream to the UCCX server. For best results:
Ensure the CAD PC is plugged into the Agent's IP Phone
Ensure "Span to PC" is enabled on the Agent's IP Phone
Verify that the CAD PC has a NIC than can be put into promiscuous mode. Some older Intel and Broadcom chips had issues. Anything made in the last 5 years or so generally works just fine. The Cisco documentation details which NIC's had issues.
Ensure that the CAD PC and the Supervisor PC don't have firewall rules that prevent them from talking to each other. The same goes for the network.
On the UCCX server, run the Cisco Destkop Administrator. Ensure the VoIP Monitor system is set to use the primary NIC of the UCCX server if you are doing CAD based monitoring and recording.
On the UCCX server, ensure the primary NIC is at the TOP of the binding order.
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Thanks for the quick reply. We've met all the prerequisites, with exception to the NICs on agent PCs requiring a work-around. We're working on this, but I wanted to confirm what the requirement is about VLANs.
I'll let you know how it goes after the NIC workaround is put in.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...