Silent Monitoring is not working for one agent, I reinstalled the CTIOS agent desktop three times and still not working. I had him use another computer with the same phone and still not working. It has Realtek PCIe NIC card installed and its HP compaq dx2400 computer. Can it be something on the phone that needs to be configured or something I need to configure in AW for his profile?
There's a known bug in 8.0 with monitoring that has been fixed as of 8.5 SU2
There's an installer bug in CAD that copies spcd.sys to the wrong folder on a 64-bit install (verified in Windows 7 at least).
For #2, you can resolve by copying c:\windows\syswow64\drivers\spcd.sys to c:\windows\system32\drivers\spcd.sys on the machine of the person you're trying to monitor. I'm waiting on a bug ID for this one, as I actually found it while on with TAC to troubleshoot it.
Computer and desk phone not properly connected. Computer network cable should connect to phone, and phone should connect to LAN jack.
Network card not supported, or not configured for promiscuous mode.
Potentially a software firewall can block this. We don't run XP, but have seen Windows Firewall block this on Vista and 7 occasionally.
Can you confirm which monitoring strategy you're using? VOIP Monitor Server would require port spanning/traffic mirroring on the LAN, whilst the recommended approach of software-based monitoring does not.
If you could provide more info on the setup, and whether this worked before or not, that'd be helpful.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...