Silent Monitoring - UCCX 8.5 (Enhanced)

[greglowe1329]

Hey All,

Is it possible to use Silent Monitoring without SPAN and/or without Quality Manager? I have found that Cisco's documentation on this topic to be very out of date or quite confusing.

If you refer to the reference below it states that it can be done without using SPAN but doesn't mention how this is achieved:

http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC7.0.1/features_apps/CMmonrec.html

Can anyone provide me with an comprehensive answer or point me to where I can find this?

Kind Regards,

Greg

[Gajanan Pande]

Greg,

The right place for UCCX-- QM/WFM queries, is https://communities.cisco.com/community/partner/collaboration/contactcenter/apps

Above forum is monitored/answered by CCBU & Calabrio actively. You might get great responses from this forum too but Communities will give you authentic answers from Cisco & Calabrio directly.

Hope the pointer helps ?

Please remember to rate helpful posts.

GP.

[greglowe1329]

Discussion moved. But if anyone can still comment that would be great.

Moved Discussion: https://communities.cisco.com/message/80801#80801

[Walter Solano]

sure you can do desktop base monitoring, the requirement for this is to have the agents pc plug at the back of the ip phone. There is document called "desktop monitoring check list" the you will f

Nd how to configure it

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