Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Silent monitoring - Without Supervisor Desktop

Is it possible to dial into an application via a phone and silent monitor an agent? Example, training class with a conference phone turned on and listening to an agent for an hour.

Sent from Cisco Technical Support iPad App

6 REPLIES

Silent monitoring - Without Supervisor Desktop

Hi,

I am not aware of any application included with UCCE.

However, it's relatively easy to build such an application, since CTI OS supports - or, at least, exposes - API calls to start silent monitoring from a third party application. It's even easier with Gen3 phones since they support CUCM-based silent monitoring using their built in bridge (BiB).

G.

New Member

Silent monitoring - Without Supervisor Desktop

Is there a sample code snippet that outlines which Cisco APIs and subsequent API calls are needed to instantiate a silent monitor?

Green

Silent monitoring - Without Supervisor Desktop

Is there an RSM (Remote Silent Monitoring) product from Cisco?

Regards,

Geoff

New Member

Silent monitoring - Without Supervisor Desktop

I'm particularly interested in the socket based protocol that is available in UCCX.

Re: Silent monitoring - Without Supervisor Desktop

hmm what about the remote monitoring for UCCX....there you need to create an application and use the rmon.aef system script? Maybe that can work for you

Gabriel.

New Member

Checkout the doc if it helps

Checkout the doc if it helps.

https://supportforums.cisco.com/document/12296686/silent-monitoring-cisco-call-manager-without-need-uccx

You can do silent monitoring using a application service configured in the Cisco IP Phone

534
Views
0
Helpful
6
Replies
CreatePlease login to create content