We recently have been having agents leave/more agents hired. The PC's have not changed, the phones have not changed. Every other application works fine. The only difference is a new profile put on the PC for the new agent. It seems that many of these new agents cannot be silent monitored. The supervisors get various errors when they try. I have tried rebuilding profile, running CAD as local administrator (to rule out profile problems), reinstalling CAD on the PC, updating the driver on the NIC, updating Windows, nothing works but re-imaging the machine. Keep in mind that this is the same machine that silent monitoring worked for previously. Any ideas?
Also, while trying to figure this out, I unchecked the box that says "Enable Desktop Monitoring" and no longer see that extension to be able to check the box back (in Desktop Administrator). Is there a setup for this on the PG somewhere? How do I add this back?
In the CAD documentation there is a way to sniff out the packets out of your NIC and see if the voice is being spanned out. I think there is a utility you can use to check that. Also, if this used to work, check the drivers you were using before, maybe you're using newer or older version. Also, there are some registry edits you can do to the NICs to allow monitoring to work.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
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CUCM Database Replication is an area in which Cisco customers and
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