Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Silent Monitoring

Any one knows why we can monitor some agents and not all. Even if they are on the same LAN. We are running CM 6.0.

New Member

Re: Silent Monitoring

If you are using CCM Based Monitoring there are several items to check in Call Manager

PC Port

Span to PC Port

Enabled PC port

Check the monitoring Calling Search Space on the Line.

New Member

Re: Silent Monitoring

I'm using CAD from IPCC is that the same?

Re: Silent Monitoring

Also check advertise G722 on the phone in CCM. This will over ride your region settings.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
New Member

Re: Silent Monitoring

On the desktops that you are unable to monitor, go to C:\Program Files\Cisco\Desktop\bin and run the postinstall.exe. After selecting the CAD server to configure, go to the " Voip Monitor Service". Make sure that the correct IP address is showing up for the nic adapter. I had an issue after a CAD upgrade where CAD was binding to the wrong IP address thus causing an error when you try to silent monitor.

Please rate helpful posts.