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New Member

Simple Question about DB Read step - CCX7.0

Hi...

I am doing a new setup of integrating Oracle 11g with CCX7.0... I am using the same old script from IPCC 3.5...

Now, ODBC is done, refreshing the scheme is done, inside the DB Read step I am able to see the table\view correctly, I am seeing the fields assigned to this table, but when I select my target table and save it...exit and re-enter again, I found nothing .. just a blank field...this is not Normal because in my IPCC3.5 I am still able to see what had been selected.

What did I miss?

Regards

AT

Everyone's tags (5)
10 REPLIES
New Member

Simple Question about DB Read step - CCX7.0

Hi,

I thought Oracle 11g is not supported in CCX7.0?

Thanks,

HowYee

Cisco Employee

Simple Question about DB Read step - CCX7.0

Hi HowYee,

Oracle 11g is not supported with UCCX 8.x too.Refer the below link page number 57.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Regards,

Gnan

New Member

Simple Question about DB Read step - CCX7.0

Hi Gnan,

Thank you for your reply. Will the coming UCCX 9.0 supports Oracle 11g?

Thanks,

HowYee

New Member

Simple Question about DB Read step - CCX7.0

Hi,

Reference to Cisco, it is supported with 8.5 but they didn't update their documents yet.

AT

New Member

Simple Question about DB Read step - CCX7.0

Hi AT,

That's weird, cisco just reply me that 11g is not supported. How come there are two different views from cisco, which should I trust?

If you're using 11g, which jdbc should I download for CCX?

Thanks,

HowYee

Cisco Employee

Simple Question about DB Read step - CCX7.0

How Yee,

I see only one confirmation from one Cisco employee & what he mentioned is correct. The Oracle 11g compatibility is not yet declared as supported officially AFAIK, as it is still under testing.

Adham,

Do you have an official confirmation from Cisco on what you said ? If yes, I'll approach the documentation team to reflect it soon.

GP.

New Member

Simple Question about DB Read step - CCX7.0

Hi GP,

Thank you for the clarification, this is really confusing. Will the coming CCX 9.0 support 11g?

Thanks,

HowYee

Cisco Employee

Simple Question about DB Read step - CCX7.0

You are welcome How Yee.

I am not sure but as I read the communications flowing internally, it will most likely be supported with UCCX 9.x. This however might change but will be officially confirmed in 9.x release notes whenever it does ( mostly by early summer 2012 ).

Please rate the post if it helps.


GP.

New Member

Simple Question about DB Read step - CCX7.0

Then we are in a big problem

Because we have built a whole project based on their confirmation.

Cisco Employee

Simple Question about DB Read step - CCX7.0

Sorry to hear that but if someone from Cisco had confirmed you, perhaps its indeed underway. May be you should seek double confirmation. Please be kind to keep the community informed too.

So far, from the documents available, Oracle 11g is not yet supported.

Please rate the post if it helps.


GP.

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