UCCX 8.5 premium - is there a way to simultaneously log all agents out, without having to do each manually and individually from CSD? Or, is this something that can be scripted? Want to have this ability in case of an emergency, such as a facility evacuation.
I didn't think there was; thanks, Chris. What is best practice, if there is a best practice, in case of an emergency? Just to have the agents log out before leaving their station? The point would be to force all calls to voicemail, so they're not holding indefinitely when noone is available to answer calls during business hours. Logic is built in the script to accomplish this if zero agents are logged in, but obviously it wouldn't work if agents stayed logged in.
The best practice is to handle it in a script, before calls are queued check if there are any agents logged in to the CSQ if not route to after-hours or any desired destination. Do the same thing under queue logic, I typically check if there are still agents longed in on each queue loop cycle.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...