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New Member

Simultaneous agent logout in UCCX 8.5

UCCX 8.5 premium - is there a way to simultaneously log all agents out, without having to do each manually and individually from CSD?  Or, is this something that can be scripted?  Want to have this ability in case of an emergency, such as a facility evacuation.

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

Dat,That would defeat the

Dat,

That would defeat the purpose of queuing. Select resource queue step already checks if agents are ready, and if you re-route call if there are no agents ready you would never queue the call.

Chris

 

8 REPLIES
Hall of Fame Super Silver

I am not aware of anyway to

I am not aware of anyway to do this short of stopping the CCX engine which obviously would not be recommended.

Chris

New Member

I didn't think there was;

I didn't think there was; thanks, Chris.  What is best practice, if there is a best practice, in case of an emergency? Just to have the agents log out before leaving their station?  The point would be to force all calls to voicemail, so they're not holding indefinitely when noone is available to answer calls during business hours.  Logic is built in the script to accomplish this if zero agents are logged in, but obviously it wouldn't work if agents stayed logged in.

Hall of Fame Super Silver

The best practice is to

The best practice is to handle it in a script, before calls are queued check if there are any agents logged in to the CSQ if not route to after-hours or any desired destination. Do the same thing under queue logic, I typically check if there are still agents longed in on each queue loop cycle.

Chris

New Member

Which is exactly how it

Which is exactly how it currently functions.  Thank you.

Hall of Fame Super Silver

Use the "get reporting

Use the "get reporting statistics step" and check "Logged-In resources", see an example:

 

 

New Member

Yeah, already doing that.

Yeah, already doing that.

Bronze

May be check for Ready

May be check for Ready Resource instead of Logged-In.

 

Dat

Hall of Fame Super Silver

Dat,That would defeat the

Dat,

That would defeat the purpose of queuing. Select resource queue step already checks if agents are ready, and if you re-route call if there are no agents ready you would never queue the call.

Chris

 

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