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Simultaneous Step exectution

Hi all,

I am writing an UCCX script which retrieve some information using a web service then does prompt this information to the calling person.

My problem is that the information retrival using my web service is relatively slow so thought it would be better to continue execute the script while retriving. Is that possible? how can I do it?

Regards,

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1 REPLY
VIP Super Bronze

Re: Simultaneous Step exectution

This is what the Trigger Application step with an Asynchronous mode was created for starting in CCX 5.0. The idea is that a script can trigger another application/script which can run independently. You need to use the contact's session to pass data back and forth between the two scripts. I.E the second script saves the results to the session when it is finished. Your first script can check those session variables when it is ready.

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