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SingleStepTransfer failure in CTIOS Client custom application.

My environment is CUCM 9.1.2, ICM 9.0(4).

I have 2 CUCM cluster. (Only 1 cluster is integrated with ICM 9.0(4). The other CUCM cluster is just for office user as IPT)

CUCM Cluster A: Contact Center CUCM cluster

CUCM Cluster B: Office CUCM cluster

 

1) A Cluster Extn 1  ==>  A Cluster Extn 2  ==> 2-Step Transfer to external with oubound prefix.   :  Successful

2) A Cluster Extn 1  ==>  A Cluster Extn 2  ==> SingleStepTransfer to external with oubound prefix.   :  Successful

3) B Cluster Extn 3 ==> A Cluster Extn 1 ==>  2-Step Transfer to external with oubound prefix.   :  Successful

4) B Cluster Extn 3 ==> A Cluster Extn 1 ==>  SingleStepTransfer to external with oubound prefix.   :  Failed

 

CUCM Clustser A and Cluster B is connected with SIP trunk.

For "4)" case, ctios client log generated below message:

10/14/14 21:23:41.849  11604  iexplore  Thd(11024)  [call.5000.67113253.3992]::MakeRequest: (Dialed#:901087583842 UniqObjID:call.5000.67113253.3992 ClassId:3)
10/14/14 21:23:41.849  11604  iexplore  Thd(11024)  CCtiOsSession::MakeRequest(eSingleStepTransferRequest)
10/14/14 21:23:41.849  11604  iexplore  Thd(11024)  CCtiOsSession::MakeRequest: (Dialed#:901087583842 UniqObjID:call.5000.67113253.3992 ClassId:3)
10/14/14 21:23:41.865  11604  iexplore  Thd(13200)  CCtiOsSession::OnEvent( eRTPStoppedEvent ), EnablementMask = ffffffff
10/14/14 21:23:41.865  11604  iexplore  Thd(13200)  CCtiOsSession::OnEvent, (PrphID:5000 ConnCID:67113253 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:31250 Dir:0 AGExt:3992 AGID:111111 AGInstr:3992 ConnDevID:3992 ClntAddr:160.160.185.179 UniqObjID:call.5000.67113253.3992 MsgID:eRTPStoppedEvent DvrKey:call.5000.67113253 ICMEntUniqID:icm.151131.530 DevUniqObjID:device.5000.3992)
10/14/14 21:23:41.865  11604  iexplore  Thd(13200)  CCtiOsSession::OnEvent( eRTPStoppedEvent ), EnablementMask = ffffffff
10/14/14 21:23:41.865  11604  iexplore  Thd(13200)  CCtiOsSession::OnEvent, (PrphID:5000 ConnCID:67113253 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:17010 Dir:1 AGExt:3992 AGID:111111 AGInstr:3992 ConnDevID:3992 ClntAddr:160.160.185.193 UniqObjID:call.5000.67113253.3992 MsgID:eRTPStoppedEvent DvrKey:call.5000.67113253 ICMEntUniqID:icm.151131.530 DevUniqObjID:device.5000.3992)
10/14/14 21:23:41.974  11604  iexplore  Thd(13200)  CCtiOsSession::OnEvent( eControlFailureConf ), EnablementMask = bf01a6
10/14/14 21:23:41.974  11604  iexplore  Thd(13200)  CCtiOsSession::OnEvent, (CallTyp:2 FailCode:1 PrphErrCode:20052 Msk:0xbf01a6 UniqObjID:call.5000.67113253.3992  MsgID:eControlFailureConf ErrMsg:Error [20052]Redirect request failed. ICMEntUniqID:icm.151131.530 DevUniqObjID:device.5000.3992)
10/14/14 21:23:41.974  11604  iexplore  Thd(13200)  ObjectId = call.5000.67113253.3992 , Enablement Mask = bf01a6
10/14/14 21:23:42.099  11604  iexplore  Thd(13200)  CCtiOsSession::OnEvent( eRTPStartedEvent ), EnablementMask = ffffffff
10/14/14 21:23:42.099  11604  iexplore  Thd(13200)  CCtiOsSession::OnEvent, (PrphID:5000 ConnCID:67113253 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:17010 Dir:1 RTPTyp:0 BitRate:0 EchoCncl:1 PktSize:20 PyldTyp:4 AGExt:3992 AGID:111111 AGInstr:3992 ConnDevID:3992 ClntAddr:160.160.185.193 UniqObjID:call.5000.67113253.3992 MsgID:eRTPStartedEvent DvrKey:call.5000.67113253 ICMEntUniqID:icm.151131.530 DevUniqObjID:device.5000.3992)
10/14/14 21:23:42.099  11604  iexplore  Thd(13200)  CCtiOsSession::OnEvent( eRTPStartedEvent ), EnablementMask = ffffffff
10/14/14 21:23:42.099  11604  iexplore  Thd(13200)  CCtiOsSession::OnEvent, (PrphID:5000 ConnCID:67113253 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:31250 Dir:0 RTPTyp:0 BitRate:1 EchoCncl:1 PktSize:20 PyldTyp:4 AGExt:3992 AGID:111111 AGInstr:3992 ConnDevID:3992 ClntAddr:160.160.185.179 UniqObjID:call.5000.67113253.3992 MsgID:eRTPStartedEvent DvrKey:call.5000.67113253 ICMEntUniqID:icm.151131.530 DevUniqObjID:device.5000.3992)

 

 

At that time, CUCM PG generated below message:

21:23:13:177 PG1A-pim1 Trace: CSTATransferCall: Peripheral::ProcessCSTAThirdPartyServiceRequest InvokeID=0xf0004956 ActiveCall(CID=67113253,Dev=3992,Type=Static) HeldCall(CID=-1,Dev=,Type=Static) 
21:23:13:177 PG1A-pim1 Trace: PRIVATE_DATA: CallPlacement=0 CallManner=0 ConsultType=1 AlertRings=0 CallOption=0 FacilityType=0 FacilityCode= AuthorizationCode= AccountCode= DialedNumber=901087583842 AnsMachTreat=0  
21:23:13:189 PG1A-pim1 Trace: RTPStopped: CID=67113253, ConnDevID=3992/0, Addr=160.160.185.179:31250, Direction=IN, UniqueID=000000000000112504266D1700000000 
21:23:13:189 PG1A-pim1 Trace: RTPStopped: CID=67113253, ConnDevID=3992/0, Addr=160.160.185.193:17010, Direction=OUT, UniqueID=000000000000112504266D1700000000 
21:23:13:299 PG1A-pim1 Trace: CSTAUniversalFailureConfEvent: TPServices::CSTAUniversalFailureConfEvent InvokeID=0xf0004956 Error=GENERIC_OPERATION 
21:23:13:299 PG1A-pim1 Trace: PRIVATE_DATA: PeripheralErrorCode=0x4e54(20052)
 
21:23:13:416 PG1A-pim1 Trace: RTPStarted: CID=67113253, ConnDevID=3992/0, Addr=160.160.185.193:17010, Direction=OUT, RtpType=Audio, BitRate=0, EchoCan=ON, PktSize=20, Payload=4 , UniqueID=000000000000112504266D1700000000 
21:23:13:416 PG1A-pim1 Trace: RTPStarted: CID=67113253, ConnDevID=3992/0, Addr=160.160.185.179:31250, Direction=IN, RtpType=Audio, BitRate=1, EchoCan=ON, PktSize=20, Payload=4 , UniqueID=000000000000112504266D1700000000 

 

Do you have any idea or solultion? Please help me.

 

Everyone's tags (2)
1 REPLY

Hi,can you also take the SIP

Hi,

can you also take the SIP trace, please?

Second, take a look at the UseRedirectAddressSearchSpace registry setting on the PG's (more details in the ICM 9 Config Guide plus take a look at this post).

G.

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