My environment is CUCM 9.1.2, ICM 9.0(4).
I have 2 CUCM cluster. (Only 1 cluster is integrated with ICM 9.0(4). The other CUCM cluster is just for office user as IPT)
CUCM Cluster A: Contact Center CUCM cluster
CUCM Cluster B: Office CUCM cluster
1) A Cluster Extn 1 ==> A Cluster Extn 2 ==> 2-Step Transfer to external with oubound prefix. : Successful
2) A Cluster Extn 1 ==> A Cluster Extn 2 ==> SingleStepTransfer to external with oubound prefix. : Successful
3) B Cluster Extn 3 ==> A Cluster Extn 1 ==> 2-Step Transfer to external with oubound prefix. : Successful
4) B Cluster Extn 3 ==> A Cluster Extn 1 ==> SingleStepTransfer to external with oubound prefix. : Failed
CUCM Clustser A and Cluster B is connected with SIP trunk.
For "4)" case, ctios client log generated below message:
10/14/14 21:23:41.849 11604 iexplore Thd(11024) [call.5000.67113253.3992]::MakeRequest: (Dialed#:901087583842 UniqObjID:call.5000.67113253.3992 ClassId:3)
10/14/14 21:23:41.849 11604 iexplore Thd(11024) CCtiOsSession::MakeRequest(eSingleStepTransferRequest)
10/14/14 21:23:41.849 11604 iexplore Thd(11024) CCtiOsSession::MakeRequest: (Dialed#:901087583842 UniqObjID:call.5000.67113253.3992 ClassId:3)
10/14/14 21:23:41.865 11604 iexplore Thd(13200) CCtiOsSession::OnEvent( eRTPStoppedEvent ), EnablementMask = ffffffff
10/14/14 21:23:41.865 11604 iexplore Thd(13200) CCtiOsSession::OnEvent, (PrphID:5000 ConnCID:67113253 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:31250 Dir:0 AGExt:3992 AGID:111111 AGInstr:3992 ConnDevID:3992 ClntAddr:160.160.185.179 UniqObjID:call.5000.67113253.3992 MsgID:eRTPStoppedEvent DvrKey:call.5000.67113253 ICMEntUniqID:icm.151131.530 DevUniqObjID:device.5000.3992)
10/14/14 21:23:41.865 11604 iexplore Thd(13200) CCtiOsSession::OnEvent( eRTPStoppedEvent ), EnablementMask = ffffffff
10/14/14 21:23:41.865 11604 iexplore Thd(13200) CCtiOsSession::OnEvent, (PrphID:5000 ConnCID:67113253 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:17010 Dir:1 AGExt:3992 AGID:111111 AGInstr:3992 ConnDevID:3992 ClntAddr:160.160.185.193 UniqObjID:call.5000.67113253.3992 MsgID:eRTPStoppedEvent DvrKey:call.5000.67113253 ICMEntUniqID:icm.151131.530 DevUniqObjID:device.5000.3992)
10/14/14 21:23:41.974 11604 iexplore Thd(13200) CCtiOsSession::OnEvent( eControlFailureConf ), EnablementMask = bf01a6
10/14/14 21:23:41.974 11604 iexplore Thd(13200) CCtiOsSession::OnEvent, (CallTyp:2 FailCode:1 PrphErrCode:20052 Msk:0xbf01a6 UniqObjID:call.5000.67113253.3992 MsgID:eControlFailureConf ErrMsg:Error [20052]Redirect request failed. ICMEntUniqID:icm.151131.530 DevUniqObjID:device.5000.3992)
10/14/14 21:23:41.974 11604 iexplore Thd(13200) ObjectId = call.5000.67113253.3992 , Enablement Mask = bf01a6
10/14/14 21:23:42.099 11604 iexplore Thd(13200) CCtiOsSession::OnEvent( eRTPStartedEvent ), EnablementMask = ffffffff
10/14/14 21:23:42.099 11604 iexplore Thd(13200) CCtiOsSession::OnEvent, (PrphID:5000 ConnCID:67113253 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:17010 Dir:1 RTPTyp:0 BitRate:0 EchoCncl:1 PktSize:20 PyldTyp:4 AGExt:3992 AGID:111111 AGInstr:3992 ConnDevID:3992 ClntAddr:160.160.185.193 UniqObjID:call.5000.67113253.3992 MsgID:eRTPStartedEvent DvrKey:call.5000.67113253 ICMEntUniqID:icm.151131.530 DevUniqObjID:device.5000.3992)
10/14/14 21:23:42.099 11604 iexplore Thd(13200) CCtiOsSession::OnEvent( eRTPStartedEvent ), EnablementMask = ffffffff
10/14/14 21:23:42.099 11604 iexplore Thd(13200) CCtiOsSession::OnEvent, (PrphID:5000 ConnCID:67113253 CallTyp:2 ConnDevIDTyp:0 MonID:0 ClntPort:31250 Dir:0 RTPTyp:0 BitRate:1 EchoCncl:1 PktSize:20 PyldTyp:4 AGExt:3992 AGID:111111 AGInstr:3992 ConnDevID:3992 ClntAddr:160.160.185.179 UniqObjID:call.5000.67113253.3992 MsgID:eRTPStartedEvent DvrKey:call.5000.67113253 ICMEntUniqID:icm.151131.530 DevUniqObjID:device.5000.3992)
At that time, CUCM PG generated below message:
21:23:13:177 PG1A-pim1 Trace: CSTATransferCall: Peripheral::ProcessCSTAThirdPartyServiceRequest InvokeID=0xf0004956 ActiveCall(CID=67113253,Dev=3992,Type=Static) HeldCall(CID=-1,Dev=,Type=Static)
21:23:13:177 PG1A-pim1 Trace: PRIVATE_DATA: CallPlacement=0 CallManner=0 ConsultType=1 AlertRings=0 CallOption=0 FacilityType=0 FacilityCode= AuthorizationCode= AccountCode= DialedNumber=901087583842 AnsMachTreat=0
21:23:13:189 PG1A-pim1 Trace: RTPStopped: CID=67113253, ConnDevID=3992/0, Addr=160.160.185.179:31250, Direction=IN, UniqueID=000000000000112504266D1700000000
21:23:13:189 PG1A-pim1 Trace: RTPStopped: CID=67113253, ConnDevID=3992/0, Addr=160.160.185.193:17010, Direction=OUT, UniqueID=000000000000112504266D1700000000
21:23:13:299 PG1A-pim1 Trace: CSTAUniversalFailureConfEvent: TPServices::CSTAUniversalFailureConfEvent InvokeID=0xf0004956 Error=GENERIC_OPERATION
21:23:13:299 PG1A-pim1 Trace: PRIVATE_DATA: PeripheralErrorCode=0x4e54(20052)
21:23:13:416 PG1A-pim1 Trace: RTPStarted: CID=67113253, ConnDevID=3992/0, Addr=160.160.185.193:17010, Direction=OUT, RtpType=Audio, BitRate=0, EchoCan=ON, PktSize=20, Payload=4 , UniqueID=000000000000112504266D1700000000
21:23:13:416 PG1A-pim1 Trace: RTPStarted: CID=67113253, ConnDevID=3992/0, Addr=160.160.185.179:31250, Direction=IN, RtpType=Audio, BitRate=1, EchoCan=ON, PktSize=20, Payload=4 , UniqueID=000000000000112504266D1700000000
Do you have any idea or solultion? Please help me.
