08-04-2013 04:36 AM - edited 03-14-2019 12:10 PM
Hi All,
Can anyone explain Dial Plan configuration in SIP Dialer for Previrew and Preective.
In Predective:
I can see SIP Dialer sends INVITE to VG, after CPA analysis Dialer sends REFER MSG to VG connect to particular EXTN and Dialer Auto answer the transferred call thriough CTI SRV.
In Preview:
VG receives invite from CUCM and i checked in Dialer logs i couldn't see any invite, Later i blocked the translation pattern in CUCM which points towards VG and changed the agent state as Ready.
Immediatley i recieved NETWORK Error in CTI, Aftwr which i unblock the same calls dialled out sucessfully.
Please let me know for preview we need to maintain Dial-Plan in CUCM for SIP DIaler.
SIVANESAN R
Solved! Go to Solution.
08-05-2013 11:44 AM
In Preview-Direct the phone call is placed from the agent's phone just like if they were dialing manually themselves, so yes you would maintain the dial plan in UCM.
08-04-2013 11:56 PM
Why will VG receive invite from CUCM. And CUCM is only used when the call need to be transfered to agent (VG to CUCM). For SIP dialer CUCM does not play any role. Moreover the configuration for preview and predective are almost same (except the campaign and admin script).
Ashfaque
08-05-2013 01:29 AM
Yes, You are right, But when i checked the logs for Preview VG getting Invite from CUCM,
Below is the log snippet
Predictive:
Received:
INVITE sip:8000@192.168.50.33 SIP/2.0
Via: SIP/2.0/UDP 192.168.50.43:58800;branch=z9hG4bK-d8754z-f3507a0b887a5e61-1---d8754z-;rport
Max-Forwards: 70
Require: 100rel
Contact: <9007>9007>
To: <8000>8000>
From: <9007>;tag=767067499007>
Call-ID: d02f3c66-10694079-660e9012-32631868
CSeq: 1 INVITE
Session-Expires: 1800
Min-SE: 90
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, UPDATE, NOTIFY, PRACK, REFER, NOTIFY, OPTIONS
Content-Type: Multipart/mixed;boundary=uniqueBoundary
--More--
Supported: timer, resource-priority, replaces
User-Agent: Cisco-SIPDialer/UCCE8.0
Content-Length: 530
Remote-Party-ID: <>;party=calling;screen=no;privacy=off>
Preview:
Received:
INVITE sip:8000@192.168.50.33:5060 SIP/2.0
Via: SIP/2.0/TCP 192.168.50.47:5060;branch=z9hG4bK5257890c5c
From: <10003>;tag=714~c48d7415-a474-4367-ae32-b7af4e6f3894-2934296310003>
To: <8000>8000>
Date: Fri, 02 Aug 2013 21:11:04 GMT
Call-ID: 9166980-1fc12068-fe-2f32a8c0@192.168.50.47
Supported: timer,resource-priority,replaces
Min-SE: 1800
User-Agent: Cisco-CUCM9.1
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 INVITE
--More--
Expires: 180
Allow-Events: presence, kpml
Supported: X-cisco-srtp-fallback,X-cisco-original-called
Call-Info: <192.168.50.47:5060>;method="NOTIFY;Event=telephone-event;Duration=500"192.168.50.47:5060>
Cisco-Guid: 0152463744-0000065536-0000000254-0791849152
Session-Expires: 1800
P-Asserted-Identity: <10003>10003>
Remote-Party-ID: <10003>;party=calling;screen=yes;privacy=off10003>
Contact: <10003>10003>
Max-Forwards: 70
Content-Length: 0
SIVANESAN R
08-05-2013 09:17 AM
You are probably running in Preview-Direct mode, in which the agent's phone is actually placing the outbound call. This is usually the preferred Preview mode since the agent can hear the call progress. You can also switch to regular Preview in which the dialer itself places the call.
08-05-2013 10:20 AM
Yes, You are right let me change the dialing mode and check.
So you mean to say for Preview-Direct mode we need to maintain Dial-Plan in CUCM to dial out the calls without that call will not dial out.
Bec i tried to Block the pattern, Calls are not dialing out.
SIVANESAN R
08-05-2013 11:44 AM
In Preview-Direct the phone call is placed from the agent's phone just like if they were dialing manually themselves, so yes you would maintain the dial plan in UCM.
08-06-2013 11:10 AM
I tried with Preview, Where VG getting INVITE from SIP Dialer.
Please let me know for Preview Direct we should maintain Dial plan in CUCM.
SIVANESAN R
08-06-2013 11:17 AM
Yes, for Preview-Direct you MUST maintain a Dial plan in CUCM.
08-06-2013 11:59 AM
Thanks for your Information.
Also i tired enabling CPA with below commands in G/W, After enabling all commands after which i checked with sh run i couldn't find cap related commands.
How do i verify cpa is enabled propely in my VG.
voice service voip
cpa
cpa timing silent 375
cpa timing live−person 2500
cpa timing timeout 3000
cpa timing noise−period 100
cpa timing valid−speech 112
cpa timing term−tone 15000
cpa threshold noise−level max −50dBm0
cpa threshold noise−level min −60dBm0
cpa threshold active−signal 15db
SIVANESAN R
08-06-2013 12:03 PM
You should post this question to a separate thread.
10-29-2013 06:35 AM
show run all will do the trick for you.
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