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SIP DIALER in UCCE 9.0

Hi All,

    Can anyone explain Dial Plan configuration in SIP Dialer for Previrew and Preective.

In Predective:

       I can see SIP Dialer sends INVITE to VG, after CPA analysis Dialer sends REFER MSG to VG connect to particular EXTN and Dialer Auto answer the transferred call thriough CTI SRV.

In Preview:

     VG receives invite from CUCM and i checked in Dialer logs i couldn't see any invite, Later i blocked the translation pattern in CUCM which points towards VG and changed the agent state as Ready.

Immediatley i recieved NETWORK Error in CTI, Aftwr which i unblock the same calls dialled out sucessfully.

Please let me know for preview we need to maintain Dial-Plan in CUCM for SIP DIaler.

    

SIVANESAN R       

SIVANESAN R
1 ACCEPTED SOLUTION

Accepted Solutions

SIP DIALER in UCCE 9.0

In Preview-Direct the phone call is placed from the agent's phone just like if they were dialing manually themselves, so yes you would maintain the dial plan in UCM.

10 REPLIES

SIP DIALER in UCCE 9.0

Why will VG receive invite from CUCM. And CUCM is only used when the call need to be transfered to agent (VG to CUCM). For SIP dialer CUCM does not play any role. Moreover the configuration for preview and predective are almost same (except the campaign and admin script).

Ashfaque

SIP DIALER in UCCE 9.0

Yes, You are right, But when i checked the logs for Preview VG getting Invite from CUCM,

Below is the log snippet

Predictive:

Received:

INVITE sip:8000@192.168.50.33 SIP/2.0

Via: SIP/2.0/UDP 192.168.50.43:58800;branch=z9hG4bK-d8754z-f3507a0b887a5e61-1---d8754z-;rport

Max-Forwards: 70

Require: 100rel

Contact: <9007>

To: <8000>

From: <9007>;tag=76706749

Call-ID: d02f3c66-10694079-660e9012-32631868

CSeq: 1 INVITE

Session-Expires: 1800

Min-SE: 90

Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, UPDATE, NOTIFY, PRACK, REFER, NOTIFY, OPTIONS

Content-Type: Multipart/mixed;boundary=uniqueBoundary

--More--                          

Supported: timer, resource-priority, replaces

User-Agent: Cisco-SIPDialer/UCCE8.0

Content-Length: 530

Remote-Party-ID: <>;party=calling;screen=no;privacy=off

Preview:

Received:

INVITE sip:8000@192.168.50.33:5060 SIP/2.0

Via: SIP/2.0/TCP 192.168.50.47:5060;branch=z9hG4bK5257890c5c

From: <10003>;tag=714~c48d7415-a474-4367-ae32-b7af4e6f3894-29342963

To: <8000>

Date: Fri, 02 Aug 2013 21:11:04 GMT

Call-ID: 9166980-1fc12068-fe-2f32a8c0@192.168.50.47

Supported: timer,resource-priority,replaces

Min-SE:  1800

User-Agent: Cisco-CUCM9.1

Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY

CSeq: 101 INVITE

--More--                          

Expires: 180

Allow-Events: presence, kpml

Supported: X-cisco-srtp-fallback,X-cisco-original-called

Call-Info: <192.168.50.47:5060>;method="NOTIFY;Event=telephone-event;Duration=500"

Cisco-Guid: 0152463744-0000065536-0000000254-0791849152

Session-Expires:  1800

P-Asserted-Identity: <10003>

Remote-Party-ID: <10003>;party=calling;screen=yes;privacy=off

Contact: <10003>

Max-Forwards: 70

Content-Length: 0

SIVANESAN R

SIVANESAN R

SIP DIALER in UCCE 9.0

You are probably running in Preview-Direct mode, in which the agent's phone is actually placing the outbound call. This is usually the preferred Preview mode since the agent can hear the call progress. You can also switch to regular Preview in which the dialer itself places the call.

SIP DIALER in UCCE 9.0

Yes, You are right let me change the dialing mode and check.

So you mean to say for Preview-Direct mode we need to maintain Dial-Plan in CUCM to dial out the calls without that call will not dial out.

Bec i tried to Block the pattern, Calls are not dialing out.

SIVANESAN R

SIVANESAN R

SIP DIALER in UCCE 9.0

In Preview-Direct the phone call is placed from the agent's phone just like if they were dialing manually themselves, so yes you would maintain the dial plan in UCM.

SIP DIALER in UCCE 9.0

I tried with Preview, Where VG getting INVITE from SIP Dialer.

Please let me know for Preview Direct we should maintain Dial plan in CUCM.

SIVANESAN R

SIVANESAN R

SIP DIALER in UCCE 9.0

Yes, for Preview-Direct you MUST maintain a Dial plan in CUCM.

SIP DIALER in UCCE 9.0

Thanks for your Information.

Also i tired enabling CPA with below commands in G/W, After enabling all commands after which i checked with sh run i couldn't find cap related commands.

How do i verify cpa is enabled propely in my VG.

voice service voip

cpa

cpa timing silent 375

cpa timing live−person 2500

cpa timing timeout 3000

cpa timing noise−period 100

cpa timing valid−speech 112

cpa timing term−tone 15000

cpa threshold noise−level max −50dBm0

cpa threshold noise−level min −60dBm0

cpa threshold active−signal 15db

SIVANESAN R

SIVANESAN R

SIP DIALER in UCCE 9.0

You should post this question to a separate thread.

New Member

SIP DIALER in UCCE 9.0

show run all will do the trick for you.

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