Iam new to UCCX, i have to configure CSQ1 to CSQ5 (five queues) in such a way that each queue will have 3 or 4 agents in it.some agent will be common to some CSQ.Earlier i thought it is not possible, after some help i came to know that i can do it by creating mulitple skill based queues.
I put the common agents in an Skill group and rest of them in their own skill group, but now after adding multiple skills to a CSQ iam not able to see any resources in that CSQ.
In a CSQ if i have one skill group i can see its resources
but if i add an more than one Skill group in an CSQ i cannot see any resources in it.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.