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Community Member

skill groups disappear supervisor desktop ICM 7.1.4

In the past every once in awhile a skill group would disappear off of supervisor desktop screen. I could always bring them back by taking the affected supervisor accounts out of the team and then adding them back in. It has happened again and I can't seem to get it back. Any suggestions? I can see these when I click on the skill group explorer on the left, so I know the data is still there. Also I have reinstalled supervisor desktop on the PC and nothing changes.

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Community Member

Re: skill groups disappear supervisor desktop ICM 7.1.4

1.) Verified and tested the ODBC connection from the CAD server to the AWDB. Succesful.

2.) Verified the connection type from the CAD server to the AWDB. Switched from 'Named Pipes' to 'TCP/IP'.

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