skill name and caller info display on IP agent phone
I was trying to get the skill name and Caller number displayed on the IP agent phone (7960) for the ICD calls, but I couldn't find any references or config notes to get these done. Maybe this is something can be done with the CRS scripts. Has someone done this before? Any tips is very appreciated
Re: skill name and caller info display on IP agent phone
Thanks for the reply! This seems to address the caller info display for the CAD (Cisco Agent Desktop). I was looking for something similar for the IPPA (IP phone Agent). But IPPA seemed to be a very light-weighted agent application where you don't have the many options like you would have with the CAD.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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setting the clocks forward 1 hour from standard time during the summer
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