If you are looking for competency levels similar to UCCX then the short answer is not in current versions.
ICM does have an idea of sub skills, but those have never been recommanded due to reporting constrainst
(there are many threads on this topic). The best way to accomplish skill priorities is to use multiple
skills and queue to them, for example assume you want to levels of Spanish speaking skill, you create SpanishA and SpanishB skills, assign them to appropriate agents and then in your ICM script you first select the SpanishA skill and then SpanishA and SpanishB concurrently, under the Queue node you also select both. If you need more levels you simply create more skills.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...