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Community Member

Skilling Agent

Is it required/recommended that an agent log off and back on after a new skill has been assigned to there agent ID?

3 REPLIES
VIP Super Bronze

Re: Skilling Agent

What product and version?

Community Member

Re: Skilling Agent

UCCX 4x Enhanced

Re: Skilling Agent

You don't need to reset the phone or the agent or anything, just assign the desire skills and that it

HTH

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Walter Solano

CCNA Voice

Cisco UCCX Specialist

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