Can someone help me out with skills based routing? I'm a little confused.
I'm trying to setup skills based routing so that calls from specific ANIs will be routed to agents with a specific skill. I understand how to create and assing skills to agents and CSQs but I'm a little confused as how the caller gets routed to the agent with that skill. Once I've captured the ANI data and read the ANI, how do I reference the skill in the script? Any examples would be helpful.
If you have access to the IPCC Express Application Administration web page, log in and go to scripts. There is a smaple script call "icd.aef". In this script there is a select resource step. This step is used to select the CSQ that you want to queue the call to.
Since you are going to be sending specific ANIs to specific skills you will most likely want to set up single skilled CSQs. That way when you select a specific CSQ you will be also selecting the specific skill you want.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.