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Skills vanish from CSQ on UCCX 7 SP4

Customer recently upgraded a system from UCCX7 SP2 to SP4 per TAC recommendation. Today, the customer called saying that no calls were going to agents. In looking at the system, all the skills had been "removed" from the CSQ's, apparently following a server reboot.

The Skills in question had spaces in the name, so the skill "Store Support" was appearing as "Store+Support" when you attempt to add it back. However, it wouldn't "stick".

I restarted the config database services, and replaced the space with an underscore. This seems to fix it.

Has anyone else seen this behavior, or perhaps have any insight on the issue?

3 REPLIES

Re: Skills vanish from CSQ on UCCX 7 SP4

Further testing has revealed that the skills with spaces in them are okay, until the CSQ they are assigned to is updated. Then they disappear.

Bug maybe?

VIP Super Bronze

Re: Skills vanish from CSQ on UCCX 7 SP4

Most definitely. Open a TAC case and report the defect please.

Please remember to rate helpful responses and identify helpful or

Re: Skills vanish from CSQ on UCCX 7 SP4

Cisco has confirmed this is a bug and assigned bug ID CSCtc59330. No date yet for a fix.

Problem appears in systems with UCCX v7 SP4. Problem is not found in SP3 or earlier.

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