For what it's worth, we're building a wallboard product which utilizes truly real-time information fed via the UCCX CTI protocol. Most products, including CUIC in version 10 do not utiilize the CTI protocol to generate this information, they rely on the RtCSQSummary and RtICDSummary tables provided by the UCCX. They are considered 'real-time' but generally a few minutes behind.
Regarding SLA value, how you calculate and determine this value will largely depend on your organizations criteria for what is within SLA.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...