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Community Member

slient monitor sound stream to Finess Desktop

I am using UCCX 10.5 with Finesse 10.5, there is a Superivsor and a Agent, the Supervisor can slient monitor the Agent by Finesse. The sound stream goes to Supervisor’s IP Phone, could it be set that the sound stream goes to Supervisor’s PC running finesse?


Andy

2 REPLIES

Cisco finess supports on CUCM

Cisco finess supports on CUCM based silent monitoring, no desktop based silent monitoring is supported with finess.

 

regards

Chintan

Community Member

Thanks you very much Andy

Thanks you very much

 

Andy

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