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SNMP for UCCX8

Are there any Cisco docs on SNMP monitoring for UCCX8?

In particular I'm wondering if there is a MIB that shows the Serviceability status?  For example "In Service" or "Partial Service"?

Also looking to graph IVR port usage.

Thanks

Bill

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Cisco Employee

Re: SNMP for UCCX8

Hi Bill,

The best doc I know of for UCCX MIB information is the Cisco Unified Serviceability Administration Guide for UCCX and IP IVR 8.0.  This may have a lot of the information you are looking for, and it lists some of the compatible MIBs.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/configuration/guide/uccx801us.pdf

Thanks,

Brendan

2 REPLIES
Cisco Employee

Re: SNMP for UCCX8

Hi Bill,

The best doc I know of for UCCX MIB information is the Cisco Unified Serviceability Administration Guide for UCCX and IP IVR 8.0.  This may have a lot of the information you are looking for, and it lists some of the compatible MIBs.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/configuration/guide/uccx801us.pdf

Thanks,

Brendan

New Member

Re: SNMP for UCCX8

Excellent tip, thanks!

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