We have completed the Social Miner installation as well as have configured the Facbook Fanpage and twitter feeds. We have installed the latest COP file for version 9.0.1 as well.
The problem we are facing is that we are able to see only the feeds from Facebook but we are not able to reply. We get the error in Firefox as there was an error posting the comment on facebook.Unknown Third party error.
Solved! Go to Solution.
I am also facing the similar issue with Socialminer all of a sudden. I tested this successfully 2 weeks back. After that I accessed the server yesterday only. Is this due to any API changes from Facebook side? Has anyone got the resolution for this From the previous comments I understand that other users are experiencing this issue for past 1 week
It is a defect CSCuo95524
The reason: – FB changed their permissions so:
User tries to reply to a Facebook post, or like or unlike a post, and gets the following error: "There was an error posting the comment to Facebook Unknown Third Party Error"
SocialMiner Facebook feed authenticated to Facebook page using Facebook Admin user.
Facebook has changed their permissions. To work around the problem, create a new Facebook user who has permission to post to the page, but is not an admin user. Reauthenticate the SocialMiner Facebook feed with this new user.