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social miner + CCX chat configuration

hay

i integrated cucx with social miner ver 9

the integration is fine

after fill in the html web i recive the massege "All customer care representatives are busy assisting other clients. Please continue to wait or try again later."

in the campaign feed, the social contact is going up every massege ,and the agent desktop web page is login status Capture.PNG

the issue is that i dont c the chat working in the agent desktop at all

i dont recive nothing....like somthing is missing......

any ideas???

tk

shoham

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