Reviewing the Data Sheet for SocialMiner 10.5 and it has some nice features around the Chat side of things that we would find useful. We currently Have UCCX 9.0.2 SU1 deployed. The UCCX release notes state that SocialMiner 9.0 and 10.0 are supported with UCCX 9.0.2 SU1 but doesn't mention SocialMiner 10.5. I also reveiwed the UCCX 10.0 sections of the compatability guide and SocialMiner 10.5 isn't mentioned their either.
Anyone know if SocialMiner 10.5 is supported with UCCX 9.0.2 SU1?
never found any documentation on the support for this, but we did upgrade our SM to 10.5(1) and it is working with UCCX 9.0.2 SU1.
Some features such as multisession chat require Integration to UCCX and the use of Finesse rather than CAD. We are planning on upgrading to UCCX 10.5 and migrating over to finesse for this reason, but haven't undertaken this as yet.
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If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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