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Community Member

Softphone issue


There is one issue we are facing with softphone, we are getting an error in softphone "Server Failure: Unable to logon. A timeout limit was exceded".Will you plz help us on this issue ? From our side we have swaped the IP Phone but issue is still there with specified IP Phone. We have also re-de associate softphone from call manager. Waiting for your responce.

Thanks & regards,


Re: Softphone issue

What version of CCM you are using? Also, check if the user ipcc extension is assigned to rm. you could see agent extension as resource in ipcc? or I suppose you are using ICM?

Community Member

Re: Softphone issue

Hi Mikram,

Thanks for reply.

we are using CCM 4.1(3)and ICM ver 7.1.

yes,we are able to see user and IPCC ext. as resoures.

Community Member

Re: Softphone issue

You'll receive this error message due to inability of jtapi device control, the client app will timeout by default at 60 seconds. Verify device association to PGUser. If you find the phone is associated, then de associate the phone from PGUser, reset the phone, reassociate to PGUser and retry login. There were various defects in the CM 4.1.x train which caused issues with Jtapi device control even when device was associated and registered.

-Regards, Athan

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