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Software Question

Are you able to help with the below request:

CISCO UCCX Contact Centre licences and supporting software to be compatible with CUCM ver. 8.6 and above. x 15

 

For more information please see:

 

CISCO 1000 Base-T SFP (gig ports for CISCO 3650 POE Switches) x 15
1m stackwise cable for CISCO 3650 Switches x 2
3m stackwise cable for CISCO 3650 Switches x 2
8 port KVM + cables + x8 adapters x 2
Cisco Wireless APs - 802.11n CAP 10APs w/CleanAir, 3x4:3SS, Mod, Int, E RegDomain (AIR-CAP2602I-EK910) x 20
Cisco Wireles AP Adder License for the 5508 Controller (LIC-CT5508-25A) x 1
CISCO UCCX Contact Centre licences and supporting software to be compatible with CUCM ver. 8.6 and above. x 15

 

2 REPLIES

Hi.Er... are you planning to

Hi.

Er... are you planning to add a contact center solution?

First, take a look at the compatiblity matrix to pick a UCCX version - your best bet would be UCCX 9.0(2) probably.

Second, I am not sure whether it is already in place or not, but you certainly need a server. Check the compmatrix referenced above for supported/compatible server platforms.

About the licenses:

1. Do you require High Availability?

2. Do you have any calculations about the number of incoming calls?

3. Do you require automated outbound dialling?

4. Do you require email routing?

Thanks.

G.


 

Bronze

Hello, Ian.Check out Gergely

Hello, Ian.

Check out Gergely's compatibility matrix for UCCX. Do you already have existing servers to support this? Let me know if you have additional concerns or e-mail (adawa@cisco.com) me directly. Kind regards. 

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